Email to Apple Support

The following is an email I sent to Apple's support. They promise to respond within 24hrs. I'll post their reply when it comes.

Dear Sirs,

I am somewhat disappointed with your Quicktime upgrade system. I have 6.5 PRO key and am forced to make it useless if I upgrade to your Quicktime 7 version that is required to watch all the new content on the Internet such as trailers. I should not be required to purchase another key (because I still want to be able to use Pro features), just to watch movies in a player that is FREE for everyone. I believe to be entitled to the features I paid for AND the ability to watch QT7 content.

You can read complaints posted in your official forum. They have never been properly addressed:
http://discussions.apple.com/thread.jspa?threadID=247466&tstart=0

and

http://discussions.apple.com/thread.jspa?threadID=247498&tstart=0


I suggest two solutions:
1) Provide free upgrades for all your Pro customers.
2) Make Free and PRO versions separate (maybe make PRO a plugin), allowing customers to retain their PRO keys when upgrading to new versions.


If this issue is not resolved satisfactorily, we regret to inform you that we’ll have to resort to desperate measures. We are planning a strong community response. There will be an official Apple denunciation day on Dec. 26th, in Sooke, British Columbia, Canada, when everyone will be encouraged to gather in the town square and fuel the bonfire with Apple products and/or produce. We shall also be holding an obscene limerick contest about Steve Jobs. The local band Dirty Rotten Apple Eaters will perform their favorites This Apple is Rotten and Even Bill Gates Is Better, Sort Of. The local employment center will be preparing a conference "Better No Jobs then Steve Jobs".
This shall go out all over the web and blogs including Digg.com. You can follow our progress through a blog we’ve set up for this purpose: applestinks.blogspot.com. I will also take the time to file a complaint with FTC.gov.

If you would like to contribute to our campaign, don't hesitate to do so. We can always use Apple merchandise for our bonfire.


Best regards,
Klim Levene,
Vice President,
Apple Denunciation Committee.

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